Shipping Policy
At Wiwochhllnp, we are committed to delivering a seamless, reliable shipping experience for every one of our customers. We know that the perfect piece of jewelry is so much more than just an accessory — it’s a meaningful addition to your collection, and the finishing touch that elevates your everyday style. That’s why we handle every order with meticulous care, to ensure your delicate necklaces, rings, bracelets, and earrings arrive safely, securely, and on time, ready to become a beloved part of your wardrobe.
1. Order Processing Time
All orders are processed within 2 business days (excluding weekends and national public holidays) after you receive your order confirmation email.
Once your order has been dispatched from our warehouse, you will receive a shipping notification email with your unique tracking number, allowing you to monitor the status of your delivery in real time.
2. Shipping Rates & Free Shipping
- Standard Shipping: A flat shipping fee of $5.99 will be applied to all orders that do not qualify for free shipping.
- Free Shipping: We are pleased to offer complimentary standard shipping on all orders with a total value of $45.98 or more.
3. Estimated Delivery Times
To ensure consistent inventory availability and efficient, reliable delivery, we ship all orders from our strategically located regional distribution centers.
- United States: 7–12 business days
- Canada / United Kingdom / Europe: 7–15 business days
- Australia / New Zealand / Asia: 8–15 business days
Note: The timeframes listed above are estimated delivery windows only. While we make every effort to deliver your order on schedule, deliveries may be impacted by external factors outside of our control, such as customs clearance procedures or local carrier delivery schedules.
4. Order Tracking
Once your order is shipped, your tracking number will be sent to the email address you used to place your order. You can track your package directly through our website, or via the carrier’s official online tracking portal.
Please allow up to 48 hours for the tracking information to be fully updated in the carrier’s system.
5. Customs, Duties, and Taxes
Wiwochhllnp is not responsible for any customs duties, import taxes, tariffs, or additional fees applied to your order.
All such additional charges imposed during or after the shipping process are the sole responsibility of the customer.
6. Damaged or Lost Items
Your complete satisfaction is our highest priority.
- Damaged Items: If your order arrives damaged during transit, please send clear photos of the item and its packaging to support@wiwochhllnp.com within 72 hours of delivery. We will immediately arrange a complimentary replacement or full refund for items damaged in shipping.
- Lost or Stolen Packages: Wiwochhllnp is not liable for packages marked as “Delivered” by the carrier but subsequently lost or stolen. If your tracking shows delivery but you have not received your package, please check with your neighbors or building management, and contact the shipping carrier right away.
7. Contact & Business Information
Brand Name: Wiwochhllnp
Company Name: Medina E Transport LLC
Customer Support Email: support@wiwochhllnp.com
Phone / SMS: +1 (323) 792-2061
Office Address: 21 Camden St, Lawrence MA 01841 USA