Return Policy
Last Updated: August 2026
Thank you for shopping with Wiwochhllnp.
We want you to feel confident when purchasing jewelry from us. If something is not right with your order, please contact our customer support team and we will do our best to assist you in accordance with this policy.
Please review the following return, refund, replacement, and damaged-item terms before making a purchase.
1. 30-Day Return Policy
We accept eligible return requests made within 30 calendar days of delivery.
To be eligible for a return, the item must generally be:
- Unworn and unused
- In its original condition
- Free from damage caused after delivery
- Returned with its original packaging, accessories, and components where applicable
- Accompanied by valid proof of purchase
Items that show signs of wear, alteration, misuse, accidental damage, or improper care may not qualify for a return.
Please contact us before sending any item back.
2. How to Request a Return
To request a return, contact us at:
Please include:
- Your Order Number
- The email address used to place the order
- The item you would like to return
- The reason for your return
Our customer support team will review your request and provide return instructions if the return is approved.
Do not send a return to our registered corporate address or any other address unless our customer support team has specifically provided that address to you in writing.
Returns sent without prior authorization may not be accepted or processed.
3. Change-of-Mind Returns
If you change your mind about an eligible product, you may request a return within 30 days of delivery.
For change-of-mind returns:
- The item must meet the return eligibility requirements above;
- The customer is generally responsible for return shipping costs;
- Original shipping charges are generally non-refundable unless otherwise required by applicable law;
- The returned item must be received and inspected before a refund is approved.
We strongly recommend using a trackable shipping service when returning an item.
We are not responsible for return packages that are lost before reaching the authorized return location.
4. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or materially different from the item you ordered, contact us within 7 calendar days of delivery.
Please email:
Include:
- Your Order Number
- The email address used to place the order
- A clear description of the issue
- Clear photographs or video showing the damage, defect, or incorrect item
- A photograph of the shipping label or outer packaging where applicable
Please keep the product and original packaging until your claim has been reviewed.
After reviewing the information provided, we may offer an appropriate resolution, which may include:
- A replacement
- A full refund
- A partial refund
- Another appropriate solution agreed with you
The appropriate resolution will depend on the circumstances of the claim.
If we ask you to return a confirmed damaged, defective, or incorrectly shipped item, we will provide instructions regarding the return process.
5. Incorrect Size, Color or Variant
Please carefully review the product information and selected variant before completing your purchase.
If you ordered the wrong size, color, style, or variant, the item may still qualify for a standard return if it meets the requirements of our 30-Day Return Policy.
Return shipping costs for customer selection errors are generally the responsibility of the customer.
If we sent a different size, color, style, or variant from the one shown on your order confirmation, please contact us within 7 calendar days of delivery so we can assist you.
6. Exchanges
We do not currently guarantee direct exchanges for change-of-mind purchases.
If you would like a different eligible product, size, color, or style, the simplest option may be to return the original eligible item and place a new order.
For damaged, defective, or incorrectly shipped products, we may provide a replacement where appropriate.
Please contact us before taking any action so we can confirm the available options.
7. Non-Returnable Items
Certain products may not be eligible for change-of-mind returns.
These may include:
- Items marked as Final Sale or Non-Returnable at the time of purchase
- Personalized or customized products
- Products that have been worn, used, altered, or damaged after delivery
- Products missing original components or accessories
- Gift cards, where applicable
- Other products that cannot legally or reasonably be returned for hygiene or safety reasons
Any product-specific return restriction will be disclosed on the applicable product page or during the purchase process where appropriate.
This section does not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise covered by mandatory consumer protection laws.
8. Return Inspection
Returned items may be inspected after arrival.
We may review:
- The condition of the product
- Signs of wear or use
- Whether all original components were returned
- Whether the returned product matches the item originally purchased
- Whether the return complies with this policy
If a returned item does not meet the eligibility requirements, we may decline the return to the extent permitted by applicable law.
If there is an issue with your return, our customer support team may contact you.
9. Refunds
Once an eligible return has been received and approved, we will issue the applicable refund to your original payment method.
Please allow approximately 7–12 business days after the refund is issued for the funds to appear in your account.
Actual posting times depend on your bank, credit card provider, PayPal, or other payment service provider and may vary.
We do not control the processing time required by your financial institution after a refund has been submitted.
10. Partial Refunds
In certain circumstances, a partial refund may be appropriate.
Examples may include situations where:
- Only part of an order is affected;
- The customer agrees to keep an item with a minor issue;
- Only one item from a multi-item order qualifies for a refund; or
- Another partial resolution is agreed between the customer and our support team.
We will communicate the proposed resolution before issuing a partial refund.
11. Refunds for Shipping Charges
Original shipping charges are generally non-refundable for standard change-of-mind returns unless otherwise stated or required by applicable law.
If the return results from an error on our part, such as an incorrect or confirmed defective item, applicable shipping costs may be handled as part of the resolution.
12. Shipping Protection and Optional Services
Refunds relating to optional Shipping Protection, Tipping, or other optional checkout services are handled separately under our Optional Services Policy.
If Shipping Protection has been refunded, the associated Shipping Protection coverage may no longer apply to the order.
Claims involving packages lost, damaged, or stolen during transit may also be subject to the applicable Shipping Protection terms.
13. Lost or Missing Packages
Issues involving packages that are delayed, lost in transit, or marked as delivered but cannot be located are handled under our Shipping Policy and, where applicable, our Shipping Protection terms.
If a package is confirmed lost in transit, the available resolution will be handled in accordance with those policies.
14. Unauthorized Returns
Please do not send merchandise back without first contacting our customer support team and receiving return instructions.
In particular, do not send returned merchandise to our registered corporate office unless we specifically instruct you to do so in writing.
Our registered office is not necessarily a merchandise return facility.
Packages sent to an unauthorized address may be delayed, refused, or unable to be processed.
Customers are responsible for following the return instructions provided by our customer support team.
15. Late Return Requests
Return requests submitted more than 30 calendar days after delivery may not qualify for a standard change-of-mind return.
However, this does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
If you believe your circumstances require additional review, please contact our customer support team.
16. Canceled Orders
If you would like to cancel an order before shipment, contact us as soon as possible.
We recommend contacting us within 12 hours of placing your order.
We will do our best to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing or has shipped.
If an order cannot be canceled before shipment, the applicable return terms may apply after delivery.
17. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any mandatory consumer rights that apply under the laws of your jurisdiction.
If applicable law provides you with rights that are more favorable than the terms stated in this policy, those mandatory rights will continue to apply.
18. Contact Us
If you would like to request a return, report a damaged or incorrect item, or ask a question about a refund, please contact:
Brand: Wiwochhllnp
Company: Redshift Industries Limited
Email: support@wiwochhllnp.com
Phone / SMS: +1 (323) 792-2061
Registered Address:
Flat/Rm 1706, 17/F, Kowloon Plaza
485 Castle Peak Road
Cheung Sha Wan, Kowloon
Hong Kong
Please include your Order Number when contacting us about an existing purchase.