Shipping Policy
Last Updated: June 2026
Thank you for shopping with Wiwochhllnp. We want your order to arrive safely and make the shipping process as clear and straightforward as possible.
Please review the information below regarding order processing, shipping times, tracking, delivery issues, and international orders.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Please note that processing time is separate from shipping time.
2. Shipping Time & Cost
After your order has been dispatched, estimated delivery typically takes:
10–20 business days
We currently charge a flat shipping fee of:
$5.99 USD
Shipping fees will be displayed at checkout before you complete your purchase.
Please note that delivery times are estimates and may vary depending on your destination, carrier operations, customs processing, weather conditions, local holidays, or other circumstances outside of our control.
3. Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.
You can use your tracking number to follow the progress of your shipment through the carrier's tracking system or through:
Please allow some time after receiving your Shipping Confirmation email for tracking information to become available.
4. Split Shipments
If your order contains multiple items, they may occasionally be shipped separately.
This may happen when products are fulfilled from different locations or when sending items separately allows us to dispatch your order sooner.
If your order is shipped in multiple packages, you may receive a separate tracking number for each package.
There is no additional shipping charge for split shipments unless otherwise stated during checkout.
5. Changes to Your Order or Shipping Address
If you need to change your shipping address, phone number, product variant, or other order information, please contact us as soon as possible.
We recommend contacting us within 12 hours of placing your order.
When contacting us, please include:
- Your Order Number
- The email address used to place the order
- The information you would like to change
We will do our best to accommodate your request.
However, once an order has entered processing or has already been shipped, we may not be able to modify or cancel it.
Customers are responsible for reviewing their shipping information carefully before completing an order.
6. Delivery Attempts & Unclaimed Packages
If a delivery attempt is unsuccessful because no one is available to receive the package, the carrier may leave a notice or hold the package at a local collection point.
Please follow the carrier's instructions or contact your local postal service to arrange redelivery or collection.
Customers are responsible for collecting packages that are being held by the carrier.
We are not responsible for packages that are returned, abandoned, or otherwise undeliverable because:
- An incorrect or incomplete shipping address was provided;
- The recipient failed to collect the package;
- The recipient refused delivery; or
- The carrier was unable to complete delivery due to circumstances attributable to the recipient.
If a package is returned to us, please contact our customer support team so we can review the available options.
7. Delayed Shipments
Occasional shipping delays can occur due to customs inspections, carrier congestion, weather conditions, local postal delays, peak shopping periods, or other circumstances outside of our control.
If your tracking information has been updated within the past 7 days, your package is generally still moving through the delivery network.
If your tracking information has not updated for more than 7 consecutive days, please contact us and provide:
- Your Order Number
- Your Tracking Number
- The email address used to place your order
Our support team will review the shipment and assist you with the next steps.
8. Lost Packages
If tracking information or a carrier investigation confirms that your package has been lost in transit, please contact us.
Once the loss has been verified, we will arrange a replacement order at no additional cost.
Additional information or cooperation may be required while we investigate the shipment with the carrier.
9. Packages Marked as Delivered
If tracking information shows that your package has been successfully delivered but you cannot locate it, we recommend that you first:
- Check around your property or delivery location;
- Ask household members or neighbors;
- Check with your building reception, concierge, or property management;
- Contact the local carrier or postal office.
Once a package has been confirmed as successfully delivered to the shipping address provided with the order, Wiwochhllnp is generally not responsible for packages that are subsequently lost, misplaced, or stolen.
If you selected optional Shipping Protection when placing your order, additional coverage may apply in accordance with the terms of the Shipping Protection service.
If you need assistance, please contact our customer support team and we will do our best to help you review the situation.
10. International Shipping
We offer shipping to many destinations worldwide.
In rare cases, we may be unable to ship to a particular country or region because of local restrictions, carrier limitations, customs requirements, or other logistical circumstances.
If we are unable to fulfill your order for this reason, we will contact you and issue a refund for the affected order.
Orders may be fulfilled through our international fulfillment network and may ship from different fulfillment locations depending on product availability and destination.
11. Customs Duties, Taxes & Import Fees
International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Customs regulations vary by country. If you are unsure whether additional charges may apply, we recommend contacting your local customs authority before placing an order.
12. Shipping Time Disclaimer
All processing and delivery times listed on our website are estimates and are not guaranteed delivery dates.
Delays may occur due to circumstances outside of our reasonable control, including but not limited to:
- Customs inspections
- Carrier delays
- Severe weather
- Public holidays
- High-volume shopping periods
- Transportation disruptions
- Incorrect or incomplete shipping information
We appreciate your patience if an unexpected delay occurs.
13. Customer Responsibility
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State or province
- Postal or ZIP code
- Country
- Phone number
Wiwochhllnp is not responsible for delivery issues caused by incorrect, incomplete, or outdated information submitted by the customer.
14. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact our customer support team.
Phone / SMS: +1 (323) 792-2061
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Email: support@wiwochhllnp.com
When contacting us about an existing order, please include your Order Number so we can assist you more efficiently.