Terms of Purchase

Last Updated: August 2026

These Terms of Purchase apply to purchases made through wiwochhllnp.com, operated by Redshift Industries Limited.

By placing an order through our website, you agree to these Terms of Purchase together with our Terms of Use, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies applicable to your order.

Please review these terms before completing your purchase.

1. Eligibility to Purchase

By placing an order on our website, you confirm that:

• You are legally capable of entering into a binding purchase agreement;
• You are authorized to use the payment method provided;
• The information you provide is accurate and complete; and
• Your purchase and use of the products comply with applicable laws in your location.

If you are under the legal age required to enter into a binding contract in your jurisdiction, you may only make a purchase with the involvement of a parent or legal guardian.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, materials, sizes, colors, specifications, prices, and other information displayed on our website are accurate.

However, minor differences may occur due to:

• Screen or display settings;
• Lighting and photography;
• Manufacturing variations;
• Natural variations in materials;
• Measurement methods; or
• Product updates.

For jewelry products, slight variations in color, texture, finish, stone appearance, plating, or other details may occur and do not necessarily constitute a defect.

If you believe the product you received is materially different from what was ordered, please contact our customer support team and refer to our Return & Refund Policy.

3. Prices

Prices are displayed in the currency shown on our website at the time of purchase.

We reserve the right to change:

• Product prices;
• Promotions;
• Discounts;
• Product specifications; and
• Product availability

at any time before an order is completed.

Changes will not normally affect an order that has already been accepted and paid for, except where there is an obvious pricing or system error.

4. Pricing Errors

Although we make reasonable efforts to ensure accurate pricing, occasional technical, typographical, or system errors may occur.

If a product has been listed at an obviously incorrect price, we reserve the right to cancel the affected order before shipment.

If payment has already been collected, we will refund the applicable amount to the original payment method.

We may also contact you and provide the option to purchase the item at the correct price where appropriate.

5. Order Confirmation and Acceptance

After placing an order, you may receive an automated order confirmation email.

Receiving an order confirmation does not necessarily mean that your order has been finally accepted for fulfillment.

We reserve the right to review, limit, decline, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment activity;
• Payment authorization failure;
• Product unavailability;
• Incorrect pricing;
• Shipping restrictions;
• Duplicate orders;
• Unusually large quantities; or
• Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to your original payment method.

6. Payment

You agree to provide valid, accurate, and authorized payment information.

By submitting an order, you authorize us and our payment service providers to charge the amount shown at checkout using your selected payment method.

Payments may be processed by third-party payment providers, and their own terms and policies may also apply.

We may perform reasonable fraud-prevention or payment-verification checks before fulfilling an order.

If additional information is reasonably required to verify a transaction, we may contact you before shipment.

7. Product Availability

Product availability shown on the website is provided in good faith but may change.

In rare cases, an item may become unavailable after you place an order.

If this occurs, we may:

• Contact you regarding an alternative;
• Cancel the unavailable item; or
• Cancel the affected order.

Any amount paid for an item that cannot be fulfilled will be refunded to your original payment method.

8. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing times may occasionally be extended during peak periods or because of circumstances outside of our reasonable control.

For complete information regarding processing and shipping, please review our Shipping Policy.

9. Shipping and Delivery

After dispatch, estimated delivery generally takes 10–20 business days, depending on the destination and carrier.

Delivery times are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by:

• Customs processing;
• Carrier delays;
• Weather conditions;
• Public holidays;
• Transportation disruptions;
• Local postal conditions; or
• Other circumstances outside of our reasonable control.

Shipping charges, tracking information, delayed shipments, split shipments, lost packages, and delivery-related matters are governed by our Shipping Policy.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We recommend contacting us within 12 hours of placing your order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Please include your Order Number and the email address used to place the order when contacting us.

11. International Orders

We ship to many international destinations.

Customers are responsible for ensuring that products ordered from our website may legally be imported into their destination country.

International shipments may be subject to local customs requirements, import restrictions, inspections, or other regulations.

We may cancel an order if we determine that we cannot reasonably or legally ship the product to the destination provided.

If we cancel an order for this reason after payment has been collected, we will refund the applicable amount.

12. Customs Duties, Taxes and Import Fees

International orders may be subject to customs duties, import taxes, VAT, processing fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs rules and charges vary by country.

We recommend checking with your local customs authority before ordering if you are unsure whether additional charges may apply.

13. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your address before placing your order.

Wiwochhllnp is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

If you notice an address error after placing an order, please contact us as quickly as possible.

14. Returns, Refunds and Damaged Items

Returns, refunds, damaged products, incorrect products, missing items, and other post-purchase issues are handled in accordance with our Return & Refund Policy.

Please review the Return & Refund Policy before completing your purchase.

Nothing in these Terms of Purchase limits any consumer rights that cannot legally be excluded or restricted.

15. Shipping Protection and Other Optional Services

We may offer optional services during checkout, including Shipping Protection or Tipping.

These services are completely voluntary.

Customers are not required to purchase Shipping Protection, leave a tip, or purchase another optional service in order to complete an order.

Where Shipping Protection is selected, coverage is subject to the applicable Shipping Protection terms.

Refunds for optional services are governed by our Optional Services Policy.

16. Risk of Loss and Delivery Issues

Delivery issues, including delayed, lost, damaged, or missing packages, will be handled in accordance with:

• Our Shipping Policy;
• Any applicable Shipping Protection terms;
• Our Return & Refund Policy; and
• Applicable consumer protection laws.

Nothing in these Terms is intended to transfer risks to the customer where such transfer would be prohibited by applicable law.

17. Fraud Prevention

We reserve the right to take reasonable steps to protect our customers and business against fraudulent transactions.

This may include:

• Reviewing payment information;
• Requesting additional verification;
• Holding an order temporarily while verification is completed; or
• Cancelling a transaction where fraud or unauthorized payment activity is reasonably suspected.

Any verification information collected will be handled in accordance with our Privacy Policy.

18. Limitation of Purchase Quantities

We may limit the quantity of products purchased by a single customer, household, payment method, account, or shipping address where reasonably necessary.

Such limits may be applied to prevent:

• Fraud;
• Unauthorized resale;
• Inventory shortages;
• Pricing abuse; or
• Promotional misuse.

If a quantity adjustment affects an order for which payment has already been collected, the appropriate amount will be refunded.

19. Force Majeure

We will not be responsible for delays or failures caused by events outside of our reasonable control.

Such events may include:

• Natural disasters;
• Severe weather;
• Government actions;
• Transportation disruptions;
• Customs interruptions;
• Labor disputes;
• Epidemics or pandemics;
• Internet or infrastructure failures; or
• Significant supply chain disruptions.

Where such circumstances affect an order, we will make reasonable efforts to provide updates and assist the customer.

20. Relationship With Other Policies

These Terms of Purchase should be read together with our other policies.

Where a specific issue is covered by another policy, that policy will generally govern that issue.

For example:

• Shipping and delivery matters are governed by our Shipping Policy;
• Returns and refunds are governed by our Return & Refund Policy;
• Personal information is governed by our Privacy Policy;
• Website use is governed by our Terms of Use; and
• Optional Shipping Protection is governed by the applicable Shipping Protection terms.

Nothing in these policies is intended to remove any mandatory rights provided to consumers under applicable law.

21. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business, policies, services, or applicable requirements.

The latest version will be published on this page together with an updated revision date.

Changes generally apply to purchases made after the revised terms become effective, unless otherwise required by law.

22. Governing Law and Disputes

These Terms of Purchase will be interpreted in accordance with applicable law.

Nothing in these Terms prevents a customer from exercising mandatory consumer protection rights or legal remedies available under applicable law.

Any dispute will be handled by a court or other competent authority having lawful jurisdiction over the matter.

23. Contact Us

If you have questions regarding an order or these Terms of Purchase, please contact us:

Brand: Wiwochhllnp

Company: Redshift Industries Limited

Registered Address:
Flat/Rm 1706, 17/F, Kowloon Plaza
485 Castle Peak Road
Cheung Sha Wan, Kowloon
Hong Kong

Email: support@wiwochhllnp.com

Phone / SMS: +1 (323) 792-2061