Optional Services Policy

At Wiwochhllnp, we are committed to providing a transparent and convenient shopping experience. During checkout, customers may be offered optional services such as Shipping Protection or Tipping.

These services are entirely optional and are never required to complete a purchase.

1. Optional Services

Shipping Protection

Shipping Protection is an optional service that may provide additional protection for eligible packages that are lost, damaged, or stolen during transit.

You may choose whether to add Shipping Protection to your order during checkout. It will only be added if you voluntarily select this option.

For additional information regarding coverage, eligibility, limitations, and exclusions, please refer to our Shipping Protection page:

https://wiwochhllnp.com/products/123123shipping-protection

Tipping

Tipping is completely optional. If a tipping option is displayed during checkout, you may choose whether or not to add a tip to your order.

Choosing not to leave a tip will not affect your order, customer service, shipping, or shopping experience in any way.

2. No Automatic or Required Fees

Shipping Protection and Tipping are not mandatory fees.

They will only be included in your order if you actively select or enter them during checkout. Customers may review their order summary before completing payment.

If you believe an optional service was added to your order by mistake, please contact us as soon as possible.

3. Refunds for Optional Services

If you added Shipping Protection or a Tip and later change your mind, you may contact us to request a refund of the applicable optional service fee.

We will process eligible refund requests for these voluntary charges even if your order has already been dispatched.

Once a refund has been issued, the amount will be returned to your original payment method. Depending on your bank, credit card company, or payment provider, it may take several business days for the refund to appear in your account.

Please note that if Shipping Protection is refunded, the related Shipping Protection coverage may no longer apply to your order.

Refunds for optional services are separate from refunds or returns for purchased products. Product returns and refunds are governed by our Return & Refund Policy.

4. Need Help?

If you have questions about Shipping Protection, Tipping, or would like to request a refund for an optional service, please contact our customer support team.

Phone / SMS: +1 (323) 792-2061
Email: support@wiwochhllnp.com

We will be happy to assist you with your request.